About Us:
Underground is a dynamic company specializing in online customer service, supporting businesses with their 1-1 communication with customers, including social media and website chat. We are committed to delivering exceptional customer experiences and are looking for a skilled Project Manager to help us achieve our goals.
Position Overview:
We are seeking a highly motivated and experienced Project Manager to oversee the launch and management of multiple projects under Underground. The Project Manager will be responsible for ensuring that all projects are completed on time, within scope, and within budget. This role includes managing the agency itself, finding and managing team members, establishing SOPs, creating dashboards, and providing the team with the resources they need to succeed. The Project Manager will also represent the company in the absence of the owner and have the authority to outsource work as needed.
Key Responsibilities:
- Oversee the launch and management of various projects under Underground.
- Manage the operations of the agency and ensure all projects align with company goals.
- Identify, recruit, and manage team members to ensure a high-performing team.
- Develop and implement Standard Operating Procedures (SOPs) to streamline operations.
- Ensure the team has the necessary resources and support to meet project goals.
- Represent the company owner in meetings and communications when they are not present.
- Have the authority to outsource work and manage external vendors as needed.
- Monitor project performance and implement corrective actions when necessary.
- Provide regular project updates to senior management and stakeholders.
Qualifications:
- Bachelor’s degree in Business Administration, Project Management, or a related field.
- Proven experience as a Project Manager, preferably in a customer service or digital marketing environment.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- Proficient in project management software and tools.
- Ability to create and maintain detailed project documentation.
- Strong communication and interpersonal skills.
- Ability to work independently and make decisions in the absence of senior management.
- Experience with outsourcing and managing external vendors is a plus.
Skills:
- Project planning and execution
- Team leadership and management
- SOP development and implementation
- Problem-solving and decision-making
- Effective communication and representation
- Vendor management and outsourcing
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
- Flexible working environment
